• Legal

    Here you will find our legal documents. For any additional information regarding our Privacy, Cookie or Data policy – please email support.

    Last updated: 11th June 2018

  • Terms & Conditions

    This page contains important information you will need to know when hiring from us. You are required to read this page thoroughly prior to booking. Your rental agreement will include these terms and you will be required to sign a hard copy which is legally binding.

    Booking & Payment

    To secure the rental of our camper van a deposit of £150 must be paid at time of booking. Six (6) weeks prior to the commencement of the rental period the remaining balance must be paid. Where bookings are made within the 6 weeks prior to the hire period the full rental charge must be paid at the time of booking.

    Upon collection of the vehicle an excess of £750 is applied to your debit/credit card. This is refunded provided the Campervan and its contents return in the same condition they were released to you.

    Payments can be made by debit/credit card or bank transfer. NB: For payments made by credit card a 3% surcharge applies.

    Collecting and Returning the Camper Van

    Quiet road or driveway parking is offered to the hirer at our premises for the duration of the rental period at the hirers own risk.

    We need to show you how to get the most of the campervan, therefore it is essential for us to give you a thorough introduction when you collect it. This will normally take about 45 minutes. Where it is at all possible, we will supply the campervan at a time to suit you.

    As we carefully plan the times for collections and returns, please return the campervan on time. A penalty of £50.00 per hour is payable for returning the vehicle late. Should the late return of the vehicle make us liable for extra costs (e.g. compensation of the next hirer), we reserve the right to pass on these costs to you, deducted from your deposit. Often the Campervan is going out shortly after it returns, therefore lateness could affect the next customers holiday.

    Collection or return times which fall outside the dates and times given must be agreed with us in advance at time of booking.

    NO REFUND IS GIVEN FOR THE EARLY RETURN OF A VEHICLE.

    Identification Required when Collecting the Vehicle

    • a.Valid UK Driving Licence – plastic card & Share my Driving Licence Code (*see below)
    • b.Non-UK Licence Holders – International Driving Licence or International Driving Permit
    • Credit or Debit Card
    • One of the following: Passport / Bank Statement or Utility Bill within last 3 months / Return Flight Confirmation

    The above applies to additional drivers as well.

    *You will need to bring your driving license, and 2 recent documents with your address on. Since the abolition of the paper part of your driving licence, you now need to generate a one time passcode that you will need to pass to us at the point of handover to allow us to check your driving licence (The code only last 72hrs, so best to dot it 24hrs before you are due to collect). A DVLA video of how to do this can be found at:- https://www.youtube.com/watch?v=Jjermy1fg1M and the web link to the share driving licence service is https://www.gov.uk/view-driving-licence. It is important to note that you will need your national insurance number to use the service. It is mandatory for us to complete this check and will be unable to release the campervan to you if you have not generated the code for us to check.

    Cancellations

    All deposits are non-refundable.

    If the cancellation occurs within the 6 week period prior to hire (when all monies must have been paid) the full amount will be retained. Hirers are strongly advised to take out travel insurance or to insure against unavoidable cancellation.

    Driver and Insurance Requirements, Insurance Excess & Collision Damage Waiver

    No one other than the drivers named in the proposal forms may drive the hired vehicles.

    Additional drivers can be added at £10 per day.

    All named drivers must be over 25 (drivers under 25 or over 69 need to contact us first for confirmation), of good health and have held a full valid driving licence for at least 2 years.

    For customers under 25 or 69-74 years of age must be UK residents with a clean driving license and no convictions for motoring offences in the last 5 years.

    All licences required must be produced at vehicle collection; if this is a photo-card licence you must produce both the card and the counterpart licence. For NON-UK Licence holders only an International Driving Licence or International Driving Permit is accepted.

    The licence must be clear of any endorsements, 2 x speeding offences are permitted, provided no more than 3 penalty points were awarded in each case, if there are any other current endorsements special conditions and further costs may apply. Please contact us to refer you to our insurance for confirmation prior to booking.

    Persons with major convictions within the last eleven years will not be permitted to drive the camper vans (including drink driving offences).

    Insurance

    Fully Comprehensive Insurance is included within the hire charge. The vehicle is insured for the period of hire contracted ONLY, thus late return of the vehicle would incur a traffic offence under the road traffic act. Hirers are advised to take out additional personal holiday insurance.

    The Insurance Policy does not cover any persons who have any mental or physical defect or infirmity, suffer from fits, some types of diabetes or any heart complaint, or any persons who have had their insurance declined and/or renewal refused and/or had their insurance cancelled by any motor insurer. Persons who, whilst driving, have been involved in 2 or more accidents in the preceding 3 years are excluded from cover. Persons involved in 1 accident in the preceding 3 years must contact us for referral if the costs exceeded £5,000.

    Cover excludes use for the carriage of passengers for hire or reward, or for racing, competitions, trials or rallies or hire for re-hire.

    It may be necessary for referral to be made to the Insurers at the time of reservation to ensure that any endorsements meet with their criteria. All previous motoring convictions are to be disclosed to us at the time of hiring. The Hirer acknowledges and agrees that this is a fundamental term of hire.

    We reserve the right to cancel hire if, at the commencement of hire, the drivers licences are invalid or not according to the conditions set out above. The Hirer will forfeit any payment made and no refunds whatsoever will be carried out.

    Equipment and Camping Gas

    The Campervan will include all crockery and kitchen equipment. Two gas cylinders will be provided with each hire, one of which will always be full.

    Fuel, Water & Oil

    The vehicle shall be supplied with a full tank of fuel and must be returned with a full tank of fuel. Failure to do so will result in the cost of filling the tank at a charge of £1.50 per litre, this will be deducted from the security deposit. The engine oil, water levels and tyre pressures must be checked by the Hirer at least once a week during the Vehicle rental period.

    Pets & Smoking Policy

    We welcome well behaved Pets, however due to the need to ensure a full interior valet takes place following pets onboard we charge a one off £30 fee. This also ensures that non pet lovers will not be affected in any way.

    Smoking is strictly prohibited.

    Availability

    While every effort is made to ensure that the vehicle reserved is available at the agreed time and date, if due to circumstances beyond our control, the reserved vehicle is not available, the company reserves the right to return money paid by the hirer in full.

    Occasionally, vehicles are returned damaged and if the damage is too great for us to repair on time we may need to offer a substitute camper van. If this is not acceptable to you, or if no other camper van is available, then we will refund all sums that you have paid. The liability will be limited to the refund of monies paid and the Hirer will have no further claims against us. Hirers are strongly advised to insure against unavoidable cancellation.

    Breakdown Cover

    In the unlikely event of a breakdown, we request that the hirer seeks the help of our breakdown company quoting the registration number of the vehicle. Hirers must make immediate contact with LTH camper van hire to authorise and arrange repairs.

    Use of Vehicle

    The Hirer must not take the Vehicle outside the mainland UK without our consent or take the vehicle off road under any circumstance apart from official campsites and designated camping places. Hirers should note that foreign travel vehicle insurance is compulsory if the vehicle is to be taken outside the United Kingdom and this has to be proposed to our Insurers at the time of reservation.

    The Hirer shall not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded.

    The Hirer acknowledges delivery of the vehicle free from any defects or damage other than those as specified on the inventory sheet agreed at the date of commencement of the rental period. The vehicle and its contents must be returned in the same condition as they were received at the commencement of the rental period.

    The Hirer must ensure that the vehicle and its contents are used in a proper and careful manner for social and domestic purposes. In particular, the vehicle is not to be used for or in conjunction with any race, competition or trial; for towing; for the carriage of goods or passengers; for hire or reward, or any other form of profit or remuneration; or for the carriage of goods of an explosive or hazardous nature.

    The Hirer is responsible for any damage caused to the vehicle caused by improper use or accidental damage. Any damage to the interior of the vehicle, fixtures, fittings, living or cooking equipment will be charged to the hirer in all cases. No claims for loss or damage to personal belongings or effects of the hirer or any persons will be considered.

    The Hirer is required to keep the vehicle under his/her control throughout the rental period and to keep the vehicle locked at all times when unattended.

    Penalties, Fines and Charges

    All fines incurred by the Hirer or other driver for the infringement of traffic laws or regulations shall be the liability of the Hirer or other driver and must be paid in full on receipt of any notice of penalty, fine or charge. We will not be responsible for any such liabilities. If we do receive any notices in respect of penalty, fines or charges including but not limited to fines and penalties for speeding, parking fines and congestion charges then an administration fee of twenty five pounds (£25.00) will be added to the penalty, fine or charge to cover administration and postage costs incurred to redirect such penalty notices, fines or charges.

    Child Seats

    Regulations govern the use of child car seats in the United Kingdom requiring every child traveling in the vehicle to be seated using specified restraints in all circumstances where the child is under 135cm or 12 years of age. It is the Hirer’s responsibility to ensure that necessary child seats are provided and used in the vehicle if carrying children.

    Limitation of Liabilities

    We accept no liability for replacement vehicle costs, travel or accommodation costs or any other consequential loss claims arising from the breakdown of the vehicle, fair wear and tear excepted, or any accident or other such related causes.

    We are not liable for any costs and expenses incurred for speeding, parking fines, congestion charges and for any other offences committed against the Road Traffic Act or traffic regulations or otherwise by the Hirer or additional drivers.

    The Vehicle and its contents are to remain the property of LTH Campervan Hire at all times and the Hirer shall not sublet or loan the Vehicle or its contents.

    We reserve the right to vary the rates and conditions of hire at any time and to decline hire to any person at any time without reason, this includes the right to change vehicles when necessary. We also reserve the right to reclaim any vehicle we regard as being misused and all our expenses incurred will be recovered from the hirer.

    Last updated: 19th June 2018

  • Cookie Policy

    Motorhome & VW Campervan Hire is committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe shopping experience when visiting our website.

    Motorhome & VW Campervan Hire is a trading name of Motorhome & VW Campervan Hire Ltd. Reg no: [1234567], Registered in England & Wales.

    This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.

    Information collected by our website

    • What we collect

      For the purpose of making an enquiring or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

    • What we do with the information collected

      We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

    Controlling your personal information

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

    Security

    • Website Security

      We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    • External Links

      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    An introduction to cookies

    A cookie is a small data file that is automatically placed onto your computer’s hard drive. Cookie files are created by our website and placed onto your device in order to analyse and influence your preferences or behavior. Analytical cookies are designed to track your journey and experience on our website – so that we may tailor your experience and gather data. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

    The majority of modern web browsers will automatically allow cookies to be placed onto your device. However you can usually modify your browser’s settings in order to prevent any cookies from being placed onto your device. Setting your browser to block cookies may prevent you from taking full advantage of our website.

    Cookies deployed by our website:

    • Ensure that functionality operates as intended
    • Remember your choices and preferences during and between visits
    • Allow you to share pages via popular social media networks including Facebook and Twitter
    • Allow you to interact with our website by leaving comments or opinions
    • Post enquiries via online forms
    • Track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

    Cookies are not deployed to:

    • Collect any personal identifiable information (without your express permission)
    • Collect any sensitive information (without your express permission)
    • Pass data to advertising networks
    • Pass personally identifiable data to third parties
    • Pay sales commissions

    Your consent for cookie deployment by our website.

    Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means that we have assumed that you have ‘opted-in’ for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

    Cookies used by our website

    • Social Network Sharing

      We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

    • Analytical Tracking

      Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

    • Cookie Consent Check

      Upon your first visit to our website, you will notice a subtle banner on the page alerting you to the fact that cookies are being placed onto your computer by our website. In order for our website to remember your choice of opting-in, we store a cookie which expires after the set amount of days below (see table).

    • WordPress

      Our website, either in full or in part, is built on the popular open-source CMS framework – WordPress. WordPress utilises cookies to allow visitors to register, login and comment on our website’s content. If you do not wish to participate in commenting on our website, WordPress will not deploy any cookies onto your device. Cookies will only be created by WordPress if you actively register or comment via the clear forms on our website.

    • Enquiry Forms

      Our website’s visitors can choose to contact us via form(s) on our website. In order to prevent spam enquiries, we protect our forms with anti-spam challenges which ensure the visitor is an actual living person, rather than a computer bot or spider.

    Actual cookies deployed

    Below is a table of information which lists all cookies deployed and used on our website.

    Cookie Category Cookie Name Cookie Description
    Cookie Consent mwls_cookies This cookie is set by our website once you have seen and acknowledged our Cookie banner. This cookie will expire in one month.
    WordPress wp-settings-{time}-[UID] Serveral WP Settings cookies may be set if you log into the website. The number on the end is your individual user ID from the users database table. This is used to customise your view of admin interface, and possibly also the main site interface.
    wordpress_test_cookie
    wordpress_
    wordpress_logged_in
    These WordPress session cookies are created if and when you log into WordPress either as an administrator or contributor to the website.
    comment_author
    comment_author_email
    comment_author_url
    If you choose to submit a discussion/comment to our website, you will be asked to provide certain information about yourself including your name, email and website address.
    devicePixelRatio This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics.

    How to disable cookies

    Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

    If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. You call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.

    Last updated: 11th June 2018

  • Data & Privacy Policy

    Motorhome & VW Campervan Hire is committed to protecting your privacy.

    This bit should be written by you (the store owner). Liaise with your web developer to ensure this is filled in correctly.

    Last updated: 11th June 2018