This page contains important information you will need to know when hiring from us.  You are required to read this page thoroughly prior to booking.  Your rental agreement will include these terms and you will be required to sign a hard copy which is legally binding.


Booking & Payment

To secure the rental of our camper van a deposit of £150 must be paid at time of booking. Six (6) weeks prior to the commencement of the rental period the remaining balance must be paid.  Where bookings are made within the 6 weeks prior to the hire period the full rental charge must be paid at the time of booking.

Upon collection of the vehicle an excess of £750 is applied to your debit/credit card.  This is refunded provided the Campervan and its contents return in the same condition they were released to you.  

Payments can be made by debit/credit card or bank transfer.  NB: For payments made by credit card a 3% surcharge applies.


Collecting and Returning the Camper Van

Quiet road or driveway parking is offered to the hirer at our premises for the duration of the rental period at the hirers own risk.

We need to show you how to get the most of the campervan, therefore it is essential for us to give you a thorough introduction when you collect it. This will normally take about 45 minutes.  Where it is at all possible, we will supply the campervan at a time to suit you.  Our standard times are as follows:-

Collection Times: 4:00PM to 9:00PM

Return Times: 8:00AM to 10:00AM


As we carefully plan the times for collections and returns, please return the campervan on time. A penalty of £50.00 per hour is payable for returning the vehicle late. Should the late return of the vehicle make us liable for extra costs (e.g. compensation of the next hirer), we reserve the right to pass on these costs to you, deducted from your deposit.  Often the Campervan is going out shortly after it returns, therefore lateness could affect the next customers holiday.

Collection or return times which fall outside the dates and times given must be agreed with us in advance at time of booking.

NO REFUND IS GIVEN FOR THE EARLY RETURN OF A VEHICLE.


Identification Required when Collecting the Vehicle

  1. a.Valid UK Driving Licence – plastic card & Share my Driving Licence Code (*see below)
       b.Non-UK Licence Holders – International Driving Licence or International Driving Permit
  2. Credit or Debit Card
  3. One of the following: Passport / Bank Statement or Utility Bill within last 3 months / Return Flight Confirmation

The above applies to additional drivers as well. 

*You will need to bring your driving license, and 2 recent documents with your address on.  Since the abolition of the paper part of your driving licence, you now need to generate a one time passcode that you will need to pass to us at the point of handover to allow us to check your driving licence (The code only last 72hrs, so best to dot it 24hrs before you are due to collect).   A DVLA video of how to do this can be found at:- https://www.youtube.com/watch?v=Jjermy1fg1M and the web link to the share driving licence service is https://www.gov.uk/view-driving-licence.  It is important to note that you will need your national insurance number to use the service.  It is mandatory for us to complete this check and will be unable to release the campervan to you if you have not generated the code for us to check.

Cancellations

All deposits are non-refundable. 

If the cancellation occurs within the 6 week period prior to hire (when all monies must have been paid) the full amount will be retained.   Hirers are strongly advised to take out travel insurance or to insure against unavoidable cancellation.


Driver and Insurance Requirements, Insurance Excess & Collision Damage Waiver

No one other than the drivers named in the proposal forms may drive the hired vehicles.

Additional drivers can be added at £10 per day.

All named drivers must be over 25 (drivers under 25 or over 69 need to contact us first for confirmation), of good health and have held a full valid driving licence for at least 2 years.

For customers under 25 or 69-74 years of age must be UK residents with a clean driving license and no convictions for motoring offences in the last 5 years.

All licences required must be produced at vehicle collection; if this is a photo-card licence you must produce both the card and the counterpart licence. For NON-UK Licence holders only an International Driving Licence or International Driving Permit is accepted.

The licence must be clear of any endorsements, 2 x speeding offences are permitted, provided no more than 3 penalty points were awarded in each case, if there are any other current endorsements special conditions and further costs may apply.  Please contact us to refer you to our insurance for confirmation prior to booking.

Persons with major convictions within the last eleven years will not be permitted to drive the camper vans (including drink driving offences).

Insurance

Fully Comprehensive Insurance is included within the hire charge. The vehicle is insured for the period of hire contracted ONLY, thus late return of the vehicle would incur a traffic offence under the road traffic act. Hirers are advised to take out additional personal holiday insurance.

The Insurance Policy does not cover any persons who have any mental or physical defect or infirmity, suffer from fits, some types of diabetes or any heart complaint, or any persons who have had their insurance declined and/or renewal refused and/or had their insurance cancelled by any motor insurer.  Persons who, whilst driving, have been involved in 2 or more accidents in the preceding 3 years are excluded from cover.  Persons involved in 1 accident in the preceding 3 years must contact us for referral if the costs exceeded £5,000.

Cover excludes use for the carriage of passengers for hire or reward, or for racing, competitions, trials or rallies or hire for re-hire.

It may be necessary for referral to be made to the Insurers at the time of reservation to ensure that any endorsements meet with their criteria. All previous motoring convictions are to be disclosed to us at the time of hiring. The Hirer acknowledges and agrees that this is a fundamental term of hire.

We reserve the right to cancel hire if, at the commencement of hire, the drivers licences are invalid or not according to the conditions set out above. The Hirer will forfeit any payment made and no refunds whatsoever will be carried out.


Equipment and Camping Gas

The Campervan will include all crockery and kitchen equipment.  Two gas cylinders will be provided with each hire, one of which will always be full. 


Fuel, Water & Oil

The vehicle shall be supplied with a full tank of fuel and must be returned with a full tank of fuel. Failure to do so will result in the cost of filling the tank at a charge of £1.50 per litre, this will be deducted from the security deposit. The engine oil, water levels and tyre pressures must be checked by the Hirer at least once a week during the Vehicle rental period.


Pets & Smoking Policy

We welcome well behaved Pets, however due to the need to ensure a full interior valet takes place following pets onboard we charge a one off £30 fee.  This also ensures that non pet lovers will not be affected in any way.

Smoking is strictly prohibited.


Availability

While every effort is made to ensure that the vehicle reserved is available at the agreed time and date, if due to circumstances beyond our control, the reserved vehicle is not available, the company reserves the right to return money paid by the hirer in full.

Occasionally, vehicles are returned damaged and if the damage is too great for us to repair on time we may need to offer a substitute camper van. If this is not acceptable to you, or if no other camper van is available, then we will refund all sums that you have paid. The liability will be limited to the refund of monies paid and the Hirer will have no further claims against us. Hirers are strongly advised to insure against unavoidable cancellation.


Breakdown Cover

In the unlikely event of a breakdown, we request that the hirer seeks the help of our breakdown company quoting the registration number of the vehicle. Hirers must make immediate contact with LTH camper van hire to authorise and arrange repairs.


Use of Vehicle

The Hirer must not take the Vehicle outside the mainland UK without our consent or take the vehicle off road under any circumstance apart from official campsites and designated camping places. Hirers should note that foreign travel vehicle insurance is compulsory if the vehicle is to be taken outside the United Kingdom and this has to be proposed to our Insurers at the time of reservation.

The Hirer shall not carry more passengers than the seating capacity of the vehicle or allow the vehicle to be overloaded.

The Hirer acknowledges delivery of the vehicle free from any defects or damage other than those as specified on the inventory sheet agreed at the date of commencement of the rental period. The vehicle and its contents must be returned in the same condition as they were received at the commencement of the rental period.

The Hirer must ensure that the vehicle and its contents are used in a proper and careful manner for social and domestic purposes. In particular, the vehicle is not to be used for or in conjunction with any race, competition or trial; for towing; for the carriage of goods or passengers; for hire or reward, or any other form of profit or remuneration; or for the carriage of goods of an explosive or hazardous nature.

The Hirer is responsible for any damage caused to the vehicle caused by improper use or accidental damage. Any damage to the interior of the vehicle, fixtures, fittings, living or cooking equipment will be charged to the hirer in all cases. No claims for loss or damage to personal belongings or effects of the hirer or any persons will be considered.

The Hirer is required to keep the vehicle under his/her control throughout the rental period and to keep the vehicle locked at all times when unattended.


Penalties, Fines and Charges

All fines incurred by the Hirer or other driver for the infringement of traffic laws or regulations shall be the liability of the Hirer or other driver and must be paid in full on receipt of any notice of penalty, fine or charge. We will not be responsible for any such liabilities. If we do receive any notices in respect of penalty, fines or charges including but not limited to fines and penalties for speeding, parking fines and congestion charges then an administration fee of twenty five pounds (£25.00) will be added to the penalty, fine or charge to cover administration and postage costs incurred to redirect such penalty notices, fines or charges.


Child Seats

Regulations govern the use of child car seats in the United Kingdom requiring every child traveling in the vehicle to be seated using specified restraints in all circumstances where the child is under 135cm or 12 years of age. It is the Hirer’s responsibility to ensure that necessary child seats are provided and used in the vehicle if carrying children. 


Limitation of Liabilities

We accept no liability for replacement vehicle costs, travel or accommodation costs or any other consequential loss claims arising from the breakdown of the vehicle, fair wear and tear excepted, or any accident or other such related causes.

We are not liable for any costs and expenses incurred for speeding, parking fines, congestion charges and for any other offences committed against the Road Traffic Act or traffic regulations or otherwise by the Hirer or additional drivers.

The Vehicle and its contents are to remain the property of LTH Campervan Hire at all times and the Hirer shall not sublet or loan the Vehicle or its contents.

We reserve the right to vary the rates and conditions of hire at any time and to decline hire to any person at any time without reason, this includes the right to change vehicles when necessary. We also reserve the right to reclaim any vehicle we regard as being misused and all our expenses incurred will be recovered from the hirer.